All Julia Bartsch jewellery pieces are shipped in a grained cardboard box which is personally branded in the designer’s studio. Enclosed in each box you will find a travel pouch, a polishing cloth and a certificate of authenticity. All jewellery pieces are made to order. This means that instead of keeping a stock, each order is handcrafted after purchase. Therefore, please allow 2-3 weeks for delivery. Contact info@juliabartsch.com if you wish to receive your order any sooner. Once your order is dispatched, you will receive a confirmation email with the tracking number for the shipment. Worldwide shipping.
Shipping fees and times:
Paris: 0€ - Atelier pick-up (75011 Paris)
Paris: 7€ - 1-2 business days
France: 10€ - 1-3 business days
EU: 15€ - 3-8 business days
non-EU: 30-35€ - 8-10 business days
pick-up Paris
To reduce environmental impact due to local shipments as much as possible Julia Bartsch offers the possibility to pick up your order at the Paris- based atelier in the 11th Arrondissement. Please contact info@juliabartsch.com to schedule a pick-up time.
returns
If you are not fully satisfied with your purchase, you may return it within 14 days of receiving the order. Please note that a 10% restocking fee applies on all returns. The restocking fee does not apply for misdelivered or damaged items. Returned items must be sent back unused in their original packaging. Used, worn- out, or broken items will not be accepted for return. All returns must be sent back with a tracking number, shipping fees will be charged to the customer. Prior to your return, make sure to contact info@juliabartsch.com stating “return + Order #” in the subject line for detailed information on the return process. Julia Bartsch reserves the right to refuse refunds if jewellery items are not returned according to the directions given above. Julia Bartsch cannot be held responsible for lost shipments during the return process. Refund will be granted after the returned items have been checked. This may take up to 3-4 days. Exchanges are not possible. Please note that all special offer items (sale/ reduction) are excluded from returns.
repair & renew
Precious metals deserve precious care. Julia Bartsch jewellery creates timesless jewellery that is made to be worn and cherished for a lifetime. If your piece of jewellery needs reparation, a re-polishing or a new plating along the way, don’t hesitate to get in touch. Please note that this service will be invoiced. For repairs and renewals please contact info@juliabartsch.com.
